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Return & Exchange Policy
Shipping Policy
We want you to be completely satisfied with your purchase from Itolite Store. If for any reason you are not satisfied, we will gladly accept returns within 10 days of purchase. To initiate a return, please contact our customer service team and we will provide you with a return label. Once we receive the item in its original condition, we will process your refund or exchange. Please note that shipping charges are non-refundable. If you have any questions or concerns about our return policy, please do not hesitate to contact us.
Return & Exchange Policy
Returns:
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To initiate a return, please contact our customer service team at [Itolite.office@gmail.com] to receive a return authorization and instructions.
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Once your return is received and inspected, we will issue a refund to the original payment method within 5-7 business days.
Exchanges:
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If you would like to exchange your item for a different size, color, or style, please contact our customer service team to initiate the exchange process.
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Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund or provide store credit as per your preference.
Non-Returnable Items:
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Certain items, such as personalized or customized products, may not be eligible for return or exchange unless they are defective or damaged upon receipt.
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Final sale items are also non-returnable.
Shipping:
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Customers are responsible for the cost of return shipping unless the item received is defective or damaged.
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We recommend using a trackable shipping service for returns to ensure safe delivery.
Contact Us:
If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team at [Itolite.office@gmail.com].